Inbound & Outbound Customer Services

We have strong competencies in building and integrating single as well as multi-tiered technical support solutions. Affordable, customized telemarketing solutions to acquire, cleanse and retain your customers. We offer a full range of services from tier one handling of common issues to multi-tier support applications.

• 20+ years of Experience during which period we have serviced major telecom, banking and non banking financial companies, and have clients from varied other sectors like automobile, media etc.
• We are headquartered out of Noida and our top 3 delivery centres are in Noida, Kolkata and Hyderabad.
• Experienced team to handle the process flow seamlessly from knowledge transfer, to process transition to operations handover.
• We offer our services in 14 Indian Languages.
• Support and supervisory strength in training, quality, HR, finance, admin.
• In house Software development team for quick implementation and alteration at process levels.

Document Management

We handle physical documents for our Telecom and some NBFC clients wherein we have district level offices in the states we are operational in for document audit and processing.

• 15+ Years of Experience during which period serviced all Major Telecom Companies and Banking Companies.
• Experience of having handled 250+ Million transactions.
• Currently we are the Pan India Partners of JIO Telecom managing all paper based requests related to Customer activations.
• Expertise in Image based processes, wherein we do order entries, compliance Audits and Data Duping.
• Expertise in Image and Physical paper based CPA services which include pre disbursal checks, document completeness and compliance checks.
• Expertise in Digitization of Customer files and further processing till disbursal of Loans, storage and presentation of Customer Mandates and repayment.

Field Support

We have our own Field team in all our regions of operations which ensures better and stable performance with Quality and Reliability.

• 20+ Years of Experience. One of the Pioneers in Field Operations across Industry during which period serviced all Major Telecom Companies and Banking Companies.
• Proprietary Software which enables tracking of Payment Collection, Physical verification, FOS Live Location, Geo Lat/Long. Customer Photo, location photo, Video and Document upload. Also facilitates Online/ Offline tracking.
• Large, existing In-house field force for close looping.

Collections & Address/ Customer Verification

We offer Overdue Collection, Address and Customer verification services and have in-house software to manage the process.

• 25+ Years of Experience during which period serviced all Major Telecom Companies and Banking Companies. One of the Pioneers in the collection space across the country.
• Team of 1200+ agents and field executive across territories.
• Vendors for SBI Cards, ICICI Bank, IDFC First Bank, Tata Capital, Kotak Mahindra Bank, Utkarsh small finance Bank, Bajaj Auto, TVS Credit, India Infoline and Zip Loans.
• Scope of Collection – from early stage collection (early DPDs) to Late stage collections (180+ DPDs).
• .SKIP Tracing
• Four pronged collection infrastructure:
  • Contact Centre
  • Field Pick up
  • Bucket Collections
  • Recoveries

Software Development - Under Group Company Offshoot Infotech Services LLP

We have been developing software for inhouse requirement for over 10 years and are now (Last 4 years) in the space of providing software solution across industry, with expertise in Finance Management, ERP, Website, E Commerce Portal and Mobile App.

• OffShoot Infotech is an ISO/IEC 27001:2013 Certified Company.
• 10+ Years of Software Development Experience. Initially developed Software for various processes associated of Telecom and Collections and later on for NBFC and Banking Segment.
• Best in Class financial Management Software “FinAge”" developed and currently being used by many NFBCs for their business management.
• Skilled team of developers developing ERP, E Commerce, Website and Mobile Apps for various customers as per their requirements.
• Skillset in Digital Marketing such as SEO&SEM, Content Marketing, Mobile Marketing and Social Media campaigns and Marketing.

IT Security & InfoSec

• 2+ years of experience in providing IT Security to various NBFC companies across the country.
• Quick and cost effective solution execution.

Warehouse Management

All state capitals in our footprint area have our own document warehouses which are maintained and handled by us for our various principals.

• 15+ Years of Experience in Warehouse Management, operating Warehouse across the country in most state capitals.
• Operated document warehouse for most of the Mobile Operators such as Airtel, Reliance, Idea, Vodafone, Uninor & Aircell.

Manpower Hiring & Outsourcing

Being done by group company which looks after all the compliances and Legal requirements.

• 25+ Years of Experience in recruitment of resources through group company “Mediators” which has been engaged in Senior and Middle management levels for various Telecom, Banking and IT Companies.
• In House Dedicated HR Team engaged in recruitment and payroll management at scale (having managed team size of upto ten thousand emloyees at one given time).

Capability and Skill Sets:

• Onboarding [Asset Requisition>Payroll Set-up>Appointment Letter>Bank & Insurance> Induction & Training].
• Data Management & Ongoing Transactions [Employee data>Payroll Data>Reports> Attendance>HR Files & Records Management].
• Exit & F&F [Exit Interview>Exit Interview>Gratuity].
• Benefits Administration [Leaves>Insurance>Travel>Others].
• HR Helpdesk [Work flow cases>Grievance handling> Requests].
• Performance Management [KPI Management>KPI Distribution & Up-gradation>Performance Coaching>Conflict Management].
• Reporting & Information Management [MIS].